Pre-sales questions:
Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, American Express, Discover, and PayPal

Q. Are your server's Unix, or NT?
A. Our servers are Linux SUSE 10.1.

Q. Do you allow adult sites?
A. No, at the moment we do not allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Plesk Panel. A demo of Plesk Panel can be found here Login with the username demo, and the password plesk.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within Plesk Panel.

DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

Control panel
Q. Where do I go to login to my control panel?
A. You go to https://www.yourdomain.com:8443/

FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the httpdocs folder.

Paths
Q. What is the path to my users files?
A. The path is /home/www/vhosts/yourdomain/httpdocs/

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

Domains
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain forum.vtechs.net is a subdomain. www.vtechs.net is not a subdomain.